We Couldn’t Do This Job Without You

I want to commend you for the great work that you do. Nicole and I have said many times that we couldn't do this job without you. Today I was moving the firewall at the elementary--a simple job--mounting it on the wall in preparation for the fiber install. I shut it down, mounted it, reconnected the two ethernet cables and power and it wouldn't boot. I'll spare all the gory details from the 10 minutes following that until I called the office. Amber created a ticket but I didn't have long to talk.

Within about 5 minutes, Brian called me to check in and see if there was anything he could do to help. We talked through the symptoms, and he offered to come take a look. He was on campus within 15 minutes, was able to connect to the console, diagnose the problem as being corrupt firmware and promptly took care of it.

I've always thought highly of Brian since starting to work with him, but this kind of service is above and beyond. That's just one example in a long list of times that you have save our bacon. I always recommend Real IT to others in my position, not because of a contest, but because your work is worth recommending.