Managed IT Services West Michigan

Understood our Business and Then Made Us Better

I have never been a computer person and I absolutely dread computer problems. Over the past 15 years, I've dealt with several IT/Computer "Professionals" and have never felt these people understood or cared about my business. They did not see the big picture. They put Band-Aids on my problems and charged me for service call after service call. When Real IT came to my company, they not only understood my day to day issues, but they were able to bring my company into the present with computer applications we knew nothing about. These improvements have made our company more streamlined, more responsive to customers, better able to communicate amongst ourselves and therefore, more profitable. At the same time, we were not pressured or even encouraged to spend money beyond our needs. The people at Real IT are simply FANTASTIC. I absolutely recommend this company to ALL businesses, large or small.

As if it were their own

Real IT has been consistently responsive. They have a remarkably effective remote presence but don’t hesitate to come on-site when necessary. They anticipate problems and have designed strategies for us to address them. Bottom line: Real IT really treats the IT aspect of our business with the same level of care and attention as if it were their own. With Real IT just an email or phone call away now we’ve saved many hours of down time and frustration.

Real IT Solutions Has Offered Peace Of Mind

The single biggest benefit Real IT Solutions has offered us is the peace of mind of having a team of trained IT professionals available for simple IT issues to catastrophic server failures. I know someone is just a phone call or email away and I will get a quick response to get me out of trouble. As technology is ever changing in the IT world, it is great to have a partner who keeps up with the times and is always suggesting improvements and upgrades. I have not had to worry about a single IT issue since we hired Real IT; as the services they offer allow me to focus my attention on other aspects of my job.

Before we partnered with Real IT Solutions, we were using a gentleman to help us with our IT needs, and we had a massive server failure. He was not reactive enough (and truthfully, I wasn’t sure he knew what he was doing). I needed to get our company back up and running as soon as possible. I called Real IT Solutions for the first time and Matt and Adam came out and stayed late into the night to get us up and running. They knew exactly how to tackle the issue and did not leave until it was fixed. I signed our company up with Real IT shortly after. We have not had any major issues since then (almost 8 years now).

Commitment to Customer Service

The single biggest benefit to Automatic Spring Products in having "Real IT" as our partner, is that I do not have to worry about IT Network Security or Network Reliability. They handle the increasing complexity of Network Security and Reliability and allow me to focus on supporting the business in other ways.

Real IT is focused on customer service and it is as if they are part of the ASPC organization. Our employees know them well and feel comfortable approaching them with any issues they have. They also capture metrics to measure performance, which supports their commitment to customer service.