Question 1

What does Real IT Solutions do?

Accepted Answer

Real IT Solutions is a managed IT services and AI advisory firm based in Grand Rapids, Michigan. We deliver proactive IT support, cybersecurity, cloud services, IT consulting, and AI business optimization through our RealCare™ IT Department model — a four-pillar framework covering Automated, Proactive, Reactive, and Strategic technology management. Rather than waiting for something to break, we monitor, maintain, and strategically guide your technology so your team can focus on running the business.

Question 2

What areas do you serve?

Accepted Answer

We serve businesses throughout West Michigan, including Grand Rapids, Kent County, Kentwood, Wyoming, and Grand Haven. Our team works both remotely and onsite, so whether you need daily proactive monitoring or a technician at your location, we're positioned to support you locally. As a Grand Rapids-based provider, we understand the specific vendors, compliance requirements, and business landscape our West Michigan clients operate in.

Question 3

What makes Real IT Solutions different from other IT providers?

Accepted Answer

Most IT providers fix problems after they happen. We're built around prevention. Our primary-technician model means one dedicated technician handles roughly 90% of your issues, so you're not explaining your setup to a new person every time you call. Our team carries more than 40 years of combined experience, our network security model includes 7+ layers of protection, and our 2025 client satisfaction rating sits at 99.79%. We back all of it with a guarantee that puts our money where our promises are.

Question 4

What is the "Thrilled Today or You Don't Pay" guarantee?

Accepted Answer

It's our commitment that if you're not thrilled with the work we've done, you don't pay for it. This guarantee applies across every engagement we offer — not just ongoing managed services, but migrations, deployments, training, and one-time projects as well. We stand behind our work because we expect it to earn your confidence, not just your invoice.

Question 5

Do you offer AI advisory services in addition to IT support?

Accepted Answer

Yes. Our AI Business Optimization Services help organizations adopt AI securely and strategically, led by our Chief AI Officer, Donald McArthur. This includes AI readiness assessments, Microsoft Copilot enablement, workflow automation strategy, shadow AI risk assessment, and custom playbooks and training built for West Michigan businesses. AI adoption is guided by the same proactive, relationship-driven approach we bring to managed IT.

Question 6

How quickly can I expect a response if something goes wrong?

Accepted Answer

Fast. Our average ticket close time is one business day, and the average time our team actively spends resolving a ticket is under one hour. Combined with our primary-technician model, that means quick, informed responses from someone who already knows your systems — not a queue of unfamiliar support reps.

Managed IT Services | Grand Rapids, MI | Real IT Solutions

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